FAQ

Frequently asked questions

Our design-you-own icon story prints come in three main sizes.
Small & Mighty 4 – 6 icons
Inbetweener 7 – 9 icons
Wall Hogger 10 – 12 icons

Absolutely! We offer a free icon request service because we want you to create an icon story that is completely unique and personal to you or the person you are giving it to. Simply use our Icon Request form here.

As soon as a request comes in, you will receive an acknowledgement confirmation notification via text or email. Icons are usually designed and added within 24 hours but more often than not, within a few hours!

We have a number of products but our main Design-Your-Own icon story prints come in three main sizes:

Small & Mighty 510mm x 200mm
Inbetweener 660mm x 200mm
Wall Hogger 900mm x 200mm

Each and every one of our products are made to order by hand and finished with painstaking attention to detail that will exceed your expectations. We take pride in using the very best materials for all of our products:

  • Professional branded archival inks for all of our prints meaning they will not fade The very best archival heavy weight professional papers to ensure longevity
  • Bevel cut conservation mounts meaning they won’t go yellow.
  • All of our frames are solid wood and are sourced from sustainable resources

All of our design-you-own prints are made to order and finished by hand. Order generally take between 3 and 5 working days

If you need your order urgently or would like it ready for a specific date, we offer an express production and delivery service for an extra £5.00 charge. Please email us in advance of placing your order.

If you need to make a change to your order please email us as soon as possible to see if we can make the necessary changes for you. Orders are automatically added to a production workflow and can sometimes be printed instantly. We therefore cannot guarantee that your order hasn’t already been produced.

We can offer shipping to countries outside of the UK and Europe but shipping costs will be quoted on an individual basis. Any countries where import duties or tax is required will be at the cost of the customer. Please email us in advance or placing your order.

Yes. We love commissions and working on bespoke projects for both customers and organisations. We have a standard bespoke design fee of £150.00 but larger commissions will be priced on an individual basis depending on the work required. Please email us with your requirements.